Appointment Policies

We understand that life can be unpredictable. If your plans change, we kindly ask for advance notice so we can offer your appointment to another patient who may be waiting for care.

Cancellation or Rescheduling – 24 Hours’ Notice

To help us provide timely care to all patients, we ask that you give at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Providing sufficient notice allows us to offer the appointment to another patient who may need to be seen.

Running Late?

If you are running late, please call the clinic on 9055 5430 as soon as possible.

We understand that delays can happen and will always do our best to accommodate you.

What to expect if you arrive late:

• Up to 15 minutes late: We will usually still see you, however your appointment may need to be shortened to avoid delaying other patients.
• Consultation fees: The full consultation fee still applies, as the appointment time has been reserved specifically for you.

Non-Attendance (No-Show) Policy

We are committed to ensuring every patient has access to timely care. To support this, we send appointment reminders via SMS, email, and phone.

When patients do not attend their scheduled appointment without notice, it prevents another patient from accessing that time.

If you do not attend your appointment and have not provided prior notice:

• The full consultation fee will be charged
• A deposit may be required before booking future appointments

Card Details Required for Online Bookings

For appointments booked via HotDoc, valid card details are required at the time of booking and are stored securely.

These details may be used in accordance with our cancellation and non-attendance policy.

Your consideration helps us ensure fair and timely access to care for all patients. We appreciate your understanding and cooperation

Walk-in Patient Policy

AWH run by appointment only. Any walk-in patients will be triaged and scheduled an appointment based on their urgency and availability

Home visits are available in certain circumstances and are to the discretion of the doctor.

Telephone and Electronic Communication Policy (including availability of telehealth)

Please click here for our current policy on Telephone and Electronic Communications

Management of Health Information

We actively ensure that your health record is managed securely and confidentially. A copy of our Privacy Policy is available here.

Feedback/Complaints Commission.

All complaints and feedback are taken seriously and you can remain anonymous if you wish. Complaints can be made to the:

NSW Health Care Complaints Commission
Locked Bag 18 Strawberry Hills NSW 2012 T: 1800 043 159 (Toll Free)